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SnackEzy, 1B/247 Shellharbour Road, Port Kembla, NSW 2505, AustraliaLast updated: 3rd December 2022
VISA AND MASTERCARD E-GIFT CARDS ARE NOW AVAILABLE - WITH STRICT RULES- TERMS & CONDITIONS
1) Gift Cards that you purchase through our service are sent directly to your email address. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR DETAILS ARE CORRECT AT THE TIME OF ORDERING. I
2) GIFT CARDS WILL BE PROCESSED 9AM TO 4PM MONDAY TO FRIDAY. IF I HAVE TIME TO DO THEM OUTSIDE OF THESE HOURS I WILL - HOWEVER IF YOU PLACE AN ORDER OUTSIDE THESE HOURS THERE ARE NO PROMISES THEY WILL BE PROCESSED TO THE NEXT WORKING DAY. Do not call, email, message, etc us demanding your gift cards. No exceptions. If it keeps happening I’ll be removing this option.
3) AFTER YOUR ORDER IS PROCESSED YOU WILL GET AN EMAILING STATING YOUR PACKAGE IS ON THE WAY - there is no “package” it’s an emailed gift card. This email means that I’ve processed the order on my end. Gift Cards can take up to 24 hours to activate. We ask for your patience as this is normally due to a connection with the retailer's system. Please ONLY contact us if you have not received your gift card after 24 hours FROM THE EMAIL.
4) We reserve the right to add or remove Gift Cards from our website at any time, without advance notice. All prices are subject to change without notice. We reserve the right to reject or cancel an order at any time.
5) E-Gift cards can only be used online or on Apple Pay, Google Pay, or Samsung Pay for purchases and must be activated prior to use. We cannot assist you with activation Please note EGift Cards have their own conditions of use.
6) PLEASE NOTE - YOU NEED TO FOLLOW INSTRUCTIONS IN YOUR EMAIL WHEN RECEIVED - YES THERE IS A FEE INVOLVED WITH DIGITAL PURCHASES TO COVER OUR FEES AND CHARGES
7) These cards have a 12 month expiry date from the date of issue.
Please note as per our shipping policies larger outers may be opened to cut down on shipping costs to keep our shipping affordable for all involved.
All orders will be dispatched THE SAME OR NEXT BUSINESS DAY
Shipping times can vary depending on location as a rough estimate
Metro NSW/VIC/QLD/ACT - 2 business days.
Metro WA/SA/TAS - 4 business days
Rural NSW/VIC/QLD/ACT 4 business days
Rural WA/SA/TAS/NT 6 business days
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must provide a picture as soon as you have opened your package, if you are contacting us regarding missing items or the wrong order.
Please note we send all freight with fragile labels, signature on delivery requested and directions to leave out of sunlight. SnackEzy cannot take responsibility for melted chocolate items or damaged freeze dried candy/products due to the fragile nature of these products. All care is taken to ensure orders get to you in one piece.
Refund policyDue to the nature of items we sell we do not offer exchange/returns
You can always contact us for any questions at email@example.com.
Returns/Replacements - We do not accept returns. We will, however, send a replacement or offer a refund if you have received the wrong product or an item is missing (and it hasn’t been listed as refunded on packing slip)
Refunds/Change of mind - Any items that are requested to be refunded due to change of mind OR when order has been submitted without customer reading T&C - ie ordering items for shipping when they clearly state FROZEN - PICKUP ONLY - a 20% cancellation administration fee will be charged. This is due to the fact that regardless of refunding, we are still liable for payment fees and website charges of any order. You can also choose to take the FULL amount as a credit to use on your next order
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.