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This Privacy Policy describes how snackezy.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Order information
The Site is not intended for individuals under the age of 18 years. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.\
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@snackezy.com.au - phone on 1300 010 188 or by mail using the details provided below:
SnackEzy, 1B/247 Shellharbour Road, Port Kembla, NSW 2505, Australia
Last updated: 3rd December 2022Thanks for subscribing!
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At SnackEzy we strive to process and dispatch all orders as quickly as possible. Typically, your order will be dispatched within 3-5 working days from the date it’s placed. This includes the time it takes to pack and prepare your items for shipping.
Please be mindful of pre ordered items and special order items, as these may require additional time before they’re ready to ship.
Though we often dispatch faster than this guideline, especially during regular periods, our 3-5 day window helps us stay on track during peak times, such as the busy back-to-school season when we experience a surge in orders. During these times, we may also face occasional delays if couriers reach full capacity (literally no more room on the trucks each day).
Rest assured, we’re dedicated to getting your order out the door and on its way to you as swiftly as possible, without compromising the care and quality we put into each package.
Please note that shipping times may vary depending on your location. Once your order is booked, you'll receive tracking information via email to monitor its progress. It's important to understand that we see the same tracking updates you do—we don't have additional insights beyond what's provided by the courier which is the same as what you can see in your tracking.
We encourage you to track your order regularly. For any issues or delays after your order has been dispatched, please contact the courier directly, as they will have the most up-to-date information on your delivery.
To keep shipping as affordable as possible and our prices competitive, some items may be packed inside other boxes or opened during the packing process by our warehouse team. Please be sure to check every box carefully, especially those with extra tape or the bottom of larger boxes, before concluding that an item is missing.
We take great care to ensure your order arrives in perfect condition. If you have any concerns or issues with your order, please don’t hesitate to email us at hello@snackezy.com.au, and we’ll be happy to assist you.
Please note that rural orders typically cost more to ship, and we’ve adjusted our capped shipping rates accordingly to account for this.
If your order is significantly large or heavy and exceeds the standard shipping costs, we will contact you to arrange an additional shipping charge. As per our fair use policy, if you are not satisfied with the updated shipping costs, you can request to cancel the order.
Our capped-price shipping is subject to a fair use policy, which applies to orders for one family or household only.
If your order is exceptionally large and exceeds the shipping costs covered by our capped pricing, we will contact you to make alternative arrangements. Typically, this will involve requesting an additional shipping fee to cover the cost of the larger order.
In cases where the order is excessively large and in clear breach of our fair use policy, we reserve the right to cancel the order.
Thank you for your understanding!
Due to the nature of the items we sell, we do not offer exchanges or returns. However, we're here to help! For any questions or concerns, feel free to reach out to us at hello@snackezy.com.au
We do not accept returns, but if you've received the wrong product or if an item is missing we will refund or provide a store credit for the next order.
If you request a refund due to a change of mind, or if an order was placed without reading our Terms & Conditions (e.g., ordering items marked FROZEN – PICKUP ONLY for shipping), a 25% cancellation administration fee will be applied. This is necessary to cover payment fees and website charges, which we remain liable for even after a refund is issued.
Alternatively, you can choose to receive the full amount as store credit for your next order.
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