🍭 SnackEzy Shipping Policy 🍭

At SnackEzy, we pack every order with care, attention, and a little SnackEzy magic (and love!) ✨
To avoid confusion, please read the following carefully — it explains exactly how processing, shipping, and missing-item checks work.

📦 Order Processing & Dispatch

We aim to have all orders processed, packed, and dispatched within 3–6 business days from the date the order is placed.

Sometimes this may be shorter, and sometimes a little longer, particularly during periods of high demand such as Back to School, Black Friday / Cyber Monday, Father’s Day, Mother’s Day, Easter, and Christmas.

This timeframe refers to order processing and packing only.
Delivery timeframes are entirely controlled by the courier, not SnackEzy.

Your shipping notification will be sent once your order has been fully packed and collected by the courier — not before.

If your order is within the 3–6 business day processing window, it is not delayed — it is actively being prepared in our warehouse.

📦 Packaging Notes

To keep shipping affordable and prices competitive:

• Larger or bulk orders may be opened and repacked

• Items may be packed inside other cartons (e.g. Smiths, Jumpies, or larger boxes)

• Boxes may be reinforced or taped

• White tags may be attached to outer boxes reminding you to open and check inside

By completing your purchase, you agree to thoroughly check all boxes and packaging before reporting missing items.

🚚 Shipping, Tracking & Courier Responsibility

Once your order has been dispatched:

• SnackEzy receives the same tracking updates you do

• We do not have access to additional courier information

All delivery times, delays, tracking updates, and route issues are the responsibility of the courier.

For any delivery or tracking concerns after dispatch, please contact the courier directly.

📞 Customer Contact Details

By placing an order, you agree that all contact details provided at checkout are correct, including:

• Email address

• Delivery address

• A valid mobile phone number

If an item is out of stock or clarification is required, we may attempt to contact you using the details provided.

SnackEzy is not responsible for delays or issues caused by incorrect or incomplete contact information.

💥 Damages, Missing Items & Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives:

• Damaged

• Incorrect

• With missing items

You must contact us as soon as the package is opened and provide clear photos of:

• The outer packaging

• The contents

• The issue identified

Without photos, we may be unable to assess or resolve the issue.

📦 Fragile Items Disclaimer

All parcels are sent with:

• Fragile labels

• Signature on delivery requested

• Instructions to avoid sunlight exposure

Due to the fragile nature of some products (including chocolate and freeze-dried items), SnackEzy cannot be held responsible for melting or damage caused during transit once the parcel has left our warehouse.